On-Line Tool Support Professional
R
Robert Half Office Team
📍 Minneapolis, MN, United States
Job Description
Description We are looking for an On-Line Tool Support Specialist to join a customer service team supporting digital tools within the investment advisory industry. This is a long-term contract position designed for someone who enjoys helping clients and advisors navigate web-based applications while delivering clear, timely support. The role blends customer interaction, issue resolution, and product guidance in a fast-paced environment where strong communication and troubleshooting skills are essential.
Responsibilities:
• Guide clients and advisors on how to use online tools effectively, helping them understand processes, features, and self-service options.
• Respond to questions about platform usage, policies, and procedures while addressing straightforward usability concerns.
• Investigate a broad range of web-based technical issues, determine likely causes, and work toward timely resolution.
• Partner with advanced support teams on more complex problems and ser...
Responsibilities:
• Guide clients and advisors on how to use online tools effectively, helping them understand processes, features, and self-service options.
• Respond to questions about platform usage, policies, and procedures while addressing straightforward usability concerns.
• Investigate a broad range of web-based technical issues, determine likely causes, and work toward timely resolution.
• Partner with advanced support teams on more complex problems and ser...