Job Description
The Lead - Last Mile Excellence role will report to the Head of Outbound Transportation & Last Mile Delivery on the Last Mile Excellence team supporting our omnichannel last mile operations. You will drive complex, end-to-end projects to ensure On customers receive the best possible delivery and returns experience across ecommerce, retail, and wholesale. As an agile thinker in a brand-new team, you will be responsible for landing some of our largest initiatives, directly improving customer experience in a fast-growing retail environment.
Your Mission
- Lead the global rollout and strategic scaling of our multi-carrier strategy across all regions. Currently, On single source carriers in the majority of our global regions and our team is responsible for evolving our last mile into a multi-carrier model.
- Develop the methodology for us to measure and improve our expected delivery date performance, working collaboratively across Tech, Operations, Region...