Job Description
About the Role
We are seeking a highly skilled Senior Business Analyst / Product Specialist to join the Richemont Group Technology Customer Services team. In this pivotal role, you will provide enterprise-level expertise to drive the design, rollout, maintenance, and support of our core Customer Services solution for repair management and integrated applications. You will bridge the gap between business needs and technical execution, translating complex business requirements into innovative, scalable solutions. You will ensure seamless integration between our custom web applications and core enterprise platforms, including PEGA, Salesforce (Service Cloud & Marketing Cloud), and SAP. Reporting to the OmniCS Tech Team Lead, you will act as a trusted advisor to global stakeholders, supporting our worldwide template and preparing our ecosystem for future-state integrations, including SAP S/4HANA.
Responsibilities
- End-to-End Delivery: Own the ful...