Ombudsman Early Resolution Officer Role
O
Ontario Ombudsman
📍 toronto, on, Canada
Job Description
Join Ombudsman Ontario as an Early Resolution Officer, addressing children's complaints in a supportive role. Utilize your analytical and interpersonal skills to resolve complex issues effectively.
In this temporary full-time role, you will manage complaints related to children's aid services and youth justice. You will analyze complaints objectively, engage in active listening, and draft summaries to inform management decisions. Leverage your skills in communication and conflict resolution to handle sensitive situations with compassion.
Key Responsibilities:
• Handle complaints through various communication modes
• Analyze issues to provide clear assessments
• Triage and recommend steps for complaint resolution
• Prepare case summaries for educational purposes
• Assist in identifying systemic issues through trend analysis
Requirements:
• Relevant degree in law, psychology, or social work
• Minimum of 2 ye...
In this temporary full-time role, you will manage complaints related to children's aid services and youth justice. You will analyze complaints objectively, engage in active listening, and draft summaries to inform management decisions. Leverage your skills in communication and conflict resolution to handle sensitive situations with compassion.
Key Responsibilities:
• Handle complaints through various communication modes
• Analyze issues to provide clear assessments
• Triage and recommend steps for complaint resolution
• Prepare case summaries for educational purposes
• Assist in identifying systemic issues through trend analysis
Requirements:
• Relevant degree in law, psychology, or social work
• Minimum of 2 ye...