Office Administrator

Role purpose

To provide accurate scheduling, administration and resident/client communication support for

general repairs and maintenance works. The Repairs Planner ensures jobs are logged correctly,

appointments are booked efficiently, operatives are deployed to the right address on time, and

routine updates and close-out documentation are processed in line with client requirements.

Key working relationships

• Repairs Co-ordinator (daily instructions, priorities, escalations).

• DLO operatives and supervisors (diaries, access, attendance, updates).

• Subcontractors (booking confirmations and access only; performance managed by the

Repairs Co-ordinator).

• Client portals (job logging, status updates, evidence uploads).

• Commercial/Admin team (POs raised as instructed; paperwork for invoicing packs).

Core responsibilities (what you are accountable for)

• Receive job instructions via portals/email...

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