Non-Volatile Memory Quality and Reliability Assurance Returned Material Authorization (RMA) Engineer

Responsibilities and Tasks:

• Perform system level failure analysis of customer returned products.

• Analyze logs, test data, and device behavior to identify failure modes across firmware, NAND, controller, or system interaction.

• Identify the failure mode and summarize the analysis at the electrical and physical level.

• Design and execute targeted experiments to validate hypotheses and corner cases.

• Work closely with various engineering groups to resolve RMA issues.

• Determine and verify root causes and corrective actions.

• Provide status updates and written FA diagnostic reports as well as maintain proper documentation in quality systems and knowledge repositories.

• Maintain technical knowledge of product capabilities and characteristics.

• Serve as a technical resource for customer facing engineers and will provi...