Job Description
Flo Networks is a leading provider of telecommunications services between the United States and Mexico.
We provide voice and data services to Fortune **** companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.
We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center.
This position can be located in Ciudad Juárez or Mexico City.
**The Role**:
**Responsibilities**:
- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.
- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer services.
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