Job Description
Be a critical player in network performance with an in-office NOC Analyst position. Monitor and troubleshoot enterprise networks, ensuring optimal service availability and timely incident resolution.
As a part of the Network Operations Center, you will provide Level 1 support, monitoring alerts, and coordinating responses with team members and vendors for effective network management. Your role involves managing incidents, utilizing ITSM tools, and restoring services while adapting to network best practices.
Key Responsibilities:
• Monitor network performance using Orion and NetScout tools
• Manage Level 1 support for network incidents and requests
• Document troubleshooting steps and ticket updates clearly
• Adapt procedures to solve moderately complex network issues
• Communicate with internal teams and vendors for issue resolution
Requirements:
• At least 2 years in network monitoring and management
• Hands-on experience with routers, switches, and fire...
As a part of the Network Operations Center, you will provide Level 1 support, monitoring alerts, and coordinating responses with team members and vendors for effective network management. Your role involves managing incidents, utilizing ITSM tools, and restoring services while adapting to network best practices.
Key Responsibilities:
• Monitor network performance using Orion and NetScout tools
• Manage Level 1 support for network incidents and requests
• Document troubleshooting steps and ticket updates clearly
• Adapt procedures to solve moderately complex network issues
• Communicate with internal teams and vendors for issue resolution
Requirements:
• At least 2 years in network monitoring and management
• Hands-on experience with routers, switches, and fire...