Night auditor | la residence

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22:00 - 07:00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay.

Adherence to company policies and procedures

Welcoming all Guest upon arrival

Dealing with Guest queries and arrange assistance as necessary

Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop

Work hand in hand with the Front Desk team and other departments

To assist guests with information they need about the services at the hotel and surrounds

To ensure that every guest leaving the hotel with the best guest service experience

To assist with escorting departing guests to the ...