NICE Dialer Analyst

Now Hiring: NICE Dialer Analyst

We are looking for a NICE Dialer Analyst to join our team! This role is key to driving efficient outbound and blended dialer strategies , ensuring alignment with WFM planning, operational goals, and client expectations .

As a bridge between WFM, Operations, and Telephony , you will play a critical role in optimizing campaign performance, maximizing agent productivity, and improving customer contact outcomes.

Key Responsibilities

✅ Dialer Campaign Management

• Configure, launch, and optimize outbound & blended campaigns in NICE
• Manage pacing, retries, blending strategies, and compliance rules
• Continuously tune dialer performance (occupancy, abandon rate, effectiveness)

✅ WFM Alignment

• Collaborate with Forecastin...