Nice CXone Sr./Developer

Job Description

Insight Global is seeking a Senior NICE CXone Developer to support contact center initiatives across North America for a leading Canadian utility company. This individual will bring hands‑on experience configuring and developing within the NICE CXone platform, including drag‑and‑drop workflow development, contact center automation, and platform customization.

Key Responsibilities

• Design and build IVR call flows and routing logic using CXone Studio
• Develop and manage API integrations (CRM, payment systems, web services)
• Configure ACD, skills, queues, and agent setup
• Support testing, deployments (DEV–UAT–PROD), and releases
• Troubleshoot call routing, scripts, and platform issues
• Create and maintain technical documentation and call flow designs
• Collaborate with business, IT, and vendor teams (NICE)

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