Network Operations Centre Shift Lead
C
Capita Shared Services Limited
📍 belfast, northern ireland, United-Kingdom
Job Description
Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents.
What We're Looking For Experience leading service-focused technical or operational teams.
Strong stakeholder management and escalation handling skills.
Ability to balance major incident leadership with BAU service oversight.
Excellent written and verbal communication with a customer-first mindset.
Strong understanding of ITIL environments and SLA-driven service delivery.
High attention to detail and ability to stay calm under pressure.
El...
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
We're looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents.
What We're Looking For Experience leading service-focused technical or operational teams.
Strong stakeholder management and escalation handling skills.
Ability to balance major incident leadership with BAU service oversight.
Excellent written and verbal communication with a customer-first mindset.
Strong understanding of ITIL environments and SLA-driven service delivery.
High attention to detail and ability to stay calm under pressure.
El...