National Customer Experience Manager

Illovo, Sandton, South Africa | Posted on 17/06/2026

Positioned within an established financial services organisation, this high‑output role is critical for driving customer‑centric strategies across multiple business units. Operating from the Illovo office, the successful incumbent will lead the transformation of client journeys to optimise satisfaction, loyalty, and long‑term retention across all stakeholder groups. This full‑time position requires a strategic thinker who can seamlessly translate complex data analytics into actionable service improvements. Occasional national travel to Durban and Cape Town offices may be required. To start as soon as possible.

Key Responsibilities

• Strategy Execution: Develop and implement a national customer experience framework aligned directly with broader corporate objectives across all business lines.
• Journey Mapping: Lead end‑to‑end customer journey mapping initiatives across the member lifecycl...