Muni-Link - Customer Support Specialist
N
Neptune
📍 Altoona, Pennsylvania, United States
Job Description
Position Summary:
The Customer Support Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers.
Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction.
Once trained this position will have a hybrid work week onsite and remote.
Key Responsibilities
* Serve as the first point of contact for Muni-Link Billing customers seeking assistance over the phone, email or live chat
* Give clear and concise direction to customers on how to use software components
* Troubleshoot and effectively be able to comprehend the issue described by the customer through pertinent questioning
* Document all...
The Customer Support Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers.
Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction.
Once trained this position will have a hybrid work week onsite and remote.
Key Responsibilities
* Serve as the first point of contact for Muni-Link Billing customers seeking assistance over the phone, email or live chat
* Give clear and concise direction to customers on how to use software components
* Troubleshoot and effectively be able to comprehend the issue described by the customer through pertinent questioning
* Document all...