Multilingual Helpdesk Technician (German Speaking)

Helpdesk Technician (Multilingual – German Speaking)

Location: Pasay

Posted: 6/8/2026

Job ID: 64016

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 1

Job Details

• Provide professional end‑user support via telephone, email or web submits.
• Provide restorative or maintenance actions to resolve end‑user problems.
• Respond to end‑user problems based on standard procedures.
• Track incidents and calls, including entering data into the database timely and accurately.
• Ticket Dispatcher – responsible for distributing tickets in the queue and monitoring ageing tickets.
• Process P1/P2 tickets – issues that require immediate assistance.

Job Requirements

• Bachelor's degree or vocational qualification in IT‑related courses is a plus.
• Minimum of two (2) years completed in college or a finished Diploma/Cert...