Multilingual Customer Service Representative
SPINEART SA
📍 plan les ouates ge, canton de genève, Switzerland
Job Description
Mission: The Customer Service acts as the internal and external customers will support the day-to-day to order management with the objective to ship all orders on time. Main duty is to maximize service level by exceeding customer all the activities:- Represent company to external and internal customers and provide stellar customer service.- Process sales orders in the ERP and confirm to customers, manage replenishment of consignment inventories by focusing on stock and issues to maximize service customer orders are shipped on time full, deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.- Approve return requests in with Supply Planning and shipping priorities and clarify customer orders for the shipping weekly open orders and backorder reports to the field team facilities with field staff: issue inventory listing and reconcile discrepancies.- Approve of stock in short supply in w...