Multi-Site Deputy General Manager

Multi‑Site Deputy General Manager

Location: Nuffield Health Moorgate • Shoreditch FWC
Category: Operations Management
Type: Permanent | Full Time | 40 hours per week
Salary: up to £45,450, depending on experience
Benefits: Excellent company benefits

Responsibilities

• Lead and promote a beneficiary‑led service, designed to support customers at whatever point they are at in their health journey.
• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
• Manage and drive the commercial success of all key revenue‑generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
• Develop initiati...