Job Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
- Develop and distribute ContactCenter reporting.
- Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
- Responsible for data integrity, accuracy of all reporting requirements.
- Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
- Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics.
- Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.
- En...