Microsoft AI Solutions Specialist

Microsoft AI Solutions Specialist  

What this role will entail:

The Microsoft AI Solutions Specialist is responsible for solving operational and technical challenges through smart automation. This role blends systems thinking, technical expertise, and a passion for continuous improvement. You’ll work cross-functionally to eliminate repetitive tasks, integrate tools, and enable scalability through automation. 

Accountabilities:

• Proactively identify process inefficiencies and create automated solutions 
• Build and manage automations across tools like Power Automate, Zapier, ConnectWise Automate, and through custom scripting (e.g., PowerShell, Python) 
• Integrate internal and client-facing platforms using APIs, webhooks, and middleware 
• Lead automation initiatives for tasks like ticket routing, reporting, alert escalation, and documentati...