Mgr.-Spare-parts Operations, Cust. Care

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
Position Title: Manager – Parts Operations, IO
Department: Auto IO
Location: Mumbai, Maharashtra
Reporting To: DGM – Spare Parts Operations, Customer Care, IO Key Responsibilities: Drive Parts business along with Country Managers and ensure Spares business performance, payment follow up, Retail sales, market potential study, Sales loss analysis, benchmark Global best practise, network reach of Global distributors etc
Monthly Order execution and full understanding of Spare parts process and documentation compliance in line with laid down Policy
To support M&M Field, HO Service team and Distributors for urgent supplies & concern resolution by following up with warehouse / plants, to ensure parts are dispatched in a timely manner
To ensure capability building of Distributor Spare parts team by imparting training on - understanding of system & process, managing inventory, usage of...

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