Mgr., IT Service Delivery, LAD

Job Description

This role oversees the IT Infrastructure Service Delivery in their local region and/or country together with their {M-Level} Regional Service Delivery and in close cooperation with the Global IT functions like IT Infrastructure, IT Security or Solution Delivery.

The role ensures a reliable and efficient IT Infrastructure Service Delivery towards the regional and local business based on global IT Infrastructure Service definitions including related standards, SLA and KPIs; they act as a bridge between local and regional business functions and its requirements while acting as a collaboration and escalation point for local / regional management especially but not only related to IT Infrastructure Services provided in the respective regions.

This role ensure that the local / regional business stakeholders are well informed about the Global IT Infrastructure standards, roadmaps, projects and operations. On the other hand, the role i...