Metro Supply Chain IT Support Specialist
M
Metro Supply Chain
📍 mississauga, peel region, Canada
Job Description
Advance your career as an IT Support Specialist with Metro Supply Chain, delivering first-class technical assistance across the organization in a mix of remote and on-site settings.
This role demands a focus on providing efficient user support while adhering to established service desk protocols. You will be integral in troubleshooting various IT challenges, facilitating smooth operations while maintaining detailed documentation of incidents and resolutions.
Key Responsibilities:
• Troubleshoot hardware, software, and network-related issues
• Provide remote and on-site user support as necessary
• Document all incidents within the IT service management system
• Ensure clear communication regarding service updates and incident statuses
• Participate in technology rollouts and user training sessions
Requirements:
• Bachelor's degree in Information Systems or similar
• 2-3 years of IT support experience in a related setting
• Familiarity with Microsoft 365 ...
This role demands a focus on providing efficient user support while adhering to established service desk protocols. You will be integral in troubleshooting various IT challenges, facilitating smooth operations while maintaining detailed documentation of incidents and resolutions.
Key Responsibilities:
• Troubleshoot hardware, software, and network-related issues
• Provide remote and on-site user support as necessary
• Document all incidents within the IT service management system
• Ensure clear communication regarding service updates and incident statuses
• Participate in technology rollouts and user training sessions
Requirements:
• Bachelor's degree in Information Systems or similar
• 2-3 years of IT support experience in a related setting
• Familiarity with Microsoft 365 ...