Messaging Services Advisor (M365)

Job Description

The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. The role provides steady state support to the email and collaboration infrastructure, handling on‑call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. The advisor is an expert on M365 services, including Exchange Online, security and compliance within the M365 ecosystem, Defender for O365, and Enterprise Vault. A customer‑centric approach with a focus on delivering high‑quality support is required.

Responsibilities

• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding user requirements and creating a positive client experience throughout the total client journey.
• Independently performing all facets of the role, demonstrating strong...