Merchant Service Executive

Job Summary

We are seeking a proactive and customer-focused Merchant Service Executive to manage and support merchant accounts, ensure smooth onboarding, and maintain strong merchant relationships.

Key Responsibilities

• Manage day-to-day merchant enquiries and provide timely resolutions
• Support merchant onboarding, documentation, and system setup
• Liaise with internal teams to resolve merchant operational or technical issues
• Communicate clearly with Mandarin-speaking merchants to ensure service satisfaction
• Monitor merchant performance, transactions, and service quality
• Conduct merchant follow-ups, account maintenance, and service reviews
• Ensure compliance with company policies and regulatory requirements
• Prepare reports and maintain accurate merchant records

Requirements

• Diploma or Bachelor's Degree in Business Administration, Finance, Marketing, or related field
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