Merchant Fraud Manager, Transaction Banking

Merchant Fraud Monitoring & Investigation

• Lead and coordinate investigations into suspected or confirmed merchant fraud cases, both internal and external.
• Monitor merchant activities across payment channels (JomPAY, FPX, Direct Debit, DuitNow, etc.), identifying suspicious patterns and emerging threats.
• Implement and refine manual workaround procedures to address complex fraud scenarios.
• Validate merchant onboarding and transaction activities, ensuring compliance with GTB standards and regulatory requirements.
• Develop, automate, and maintain fraud detection controls, leveraging technology to enhance efficiency and accuracy.
• Analyse evidence, conduct interviews, and prepare comprehensive investigation reports for management and regulatory bodies.
• Supervise and mentor fraud analysts, ensuring timely and ethical completion of investigations

Case Management & Stakeholder Engagement

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