Merchant Fraud Manager, Group Transaction Banking

To oversee merchant risk management activities, including fraud risk assessment, transaction monitoring, onboarding due diligence, and governance. The role ensures compliance with regulatory standards, enhances fraud detection and prevention measures, and safeguards the organization's merchant acquiring portfolio from financial, reputational, and regulatory risks.

• Conduct periodic and ad-hoc risk assessments for Tier 1 and high-risk merchants, including transaction analysis and mystery shopping.
• Monitor merchant transaction spikes and anomalies using FPX, PayNet and internal alerts.
• Validate merchant legitimacy against BNM PSA listings, sanctions and internal watchlists.
• Lead investigations into suspicious merchant activities (e.g., scams, chargebacks, collusion, unauthorized transactions).
• Collaborate with law enforcement (e.g., PDRM) and internal stakeholders to resolve cases.
• Oversee second-layer KYC checks for onboarding, ...