Merchant Customer Service Specialist I
M
M&T Bank
📍 Williamsville, NY, United States
Job Description
**Overview:**
Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.
**Primary Responsibilities:**
+ Receive incoming customer client calls using excellent customer service and telephone skills.
+ Answer inquiries and resolve customer issues for all merchant services’ products.
+ Uses 14 to 15 related software's, mainframe applications for servicing clients
+ Understand Processing on 6 different Merchant processing platforms.
+ Answer Specialized Chargeback questions
+ Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
+ Identify and monitor clients daily for Fraud or High risk processing
+ Mak...
Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.
**Primary Responsibilities:**
+ Receive incoming customer client calls using excellent customer service and telephone skills.
+ Answer inquiries and resolve customer issues for all merchant services’ products.
+ Uses 14 to 15 related software's, mainframe applications for servicing clients
+ Understand Processing on 6 different Merchant processing platforms.
+ Answer Specialized Chargeback questions
+ Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
+ Identify and monitor clients daily for Fraud or High risk processing
+ Mak...