Job Description
Officer (Membership) A key role in delivering excellent membership services and building strong relationshipswith our members. This position is ideal for individuals who enjoy customerinteraction, administration, and creating positive member experiences.
Key Responsibilities :
MembershipAdministration & Customer Service
- Manage daily membership enquiries through phone calls, emails, and walk-in interactions in a professional and friendly manner.
- Maintain accurate and up-to-date membership records, account statuses, and member information within the Customer Management System (CMS).
- Process account service requests and ensure timely follow-up and resolution.
MembershipSales & Retention
- Follow up on new membership applications and membership renewals.
- Contact prospective members to promote membership benefits and convert enquiries into succ...