Job Description
Travelzoo is hiring a Member Services Associate. This position is based in our London or Manchester office and reports directly to the Senior Manager, Member Services.
Responsibilities
- Skilled in escalating service issue resolution: lead investigations, negotiate client solutions, and design systemic fixes to prevent recurrence
- Confident to partner with Sales and Production teams to resolve operational issues related to travel offers, including deal structure, disclosure accuracy, fulfillment, and communications
- Driven to manage and resolve client billing disputes, payment reconciliations, and invoicing discrepancies
- Keen to lead and administer the quality assurance programme across front line and escalations service teams, setting quality standards and driving performance accountability
- Able to conduct structured performance audits of service team operations to verify policy and process compliance; identify gaps and...