Member Service Representative

Overview

Every employee must honour the vision, mission and values of Northern Savings Credit Union.

The Member Service Representative (MSR) is a key position in the branch providing routine financial transactions through exemplary member service. The MSR is usually the primary point of contact for existing and new members and can foster relationships through service excellence and broad product knowledge.

Key Accountabilities

• Processes wide range of financial transactions while offering a suite of deposit products.
• Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property and casualty).
• Takes ownership of member issues and complaints, resolving and referring as appropriate
• Presents a professional image to members and internal customers (other sta...