Member Financial Services Analyst

Responsibilities

• Manage member-facing phone lines and email to provide compassionate support
• Review and educate members on Verifications of Benefits (VOBs)
• Act as primary contact for members regarding benefits, authorizations, and financial assistance
• Track prior authorizations and communicate outcomes to clinical and RCM teams
• Administer the Financial Assistance Program (FAP) including intake and documentationManage the Uninsured Member Tracker and evaluate coverage alternatives
• Coordinate insurance and billing cases across departments
• Verify coverage and eligibility through payer portals (Commercial, Medicare, Medicaid)
• Prepare monthly patient statements and resolve billing discrepancies
• Document workflows in CRM and EMR systems
• Identify and surface process improvements for the MFS team

Requirements

• 2–3+ years of experience in insurance benef...