Member Experience Executive
S
Sports Club Gurgaon
📍 gurugram, gurugram, India
Job Description
Key Responsibilities
Manage WhatsApp chats, phone calls and customer enquiries
Handle court bookings, cancellations and rescheduling
Follow up with new leads and convert enquiries into bookings
Onboard new members and assist with memberships
Coordinate with coaches and the club team for smooth daily operations
Share updates on events, coaching programs and club activities
Resolve customer queries promptly and professionally
Who We're Looking For
1-3 years' experience in customer service, hospitality, inside sales or operations
Excellent communication skills in English & Hindi
Friendly, organised and solution-oriented
Comfortable making customer calls and managing WhatsApp conversations
Proficient with Google Workspace and AI tools like ChatGPT
Willing to work weekends on a rotational basis
A genuine passion for sports and creating outstanding customer experiences
Manage WhatsApp chats, phone calls and customer enquiries
Handle court bookings, cancellations and rescheduling
Follow up with new leads and convert enquiries into bookings
Onboard new members and assist with memberships
Coordinate with coaches and the club team for smooth daily operations
Share updates on events, coaching programs and club activities
Resolve customer queries promptly and professionally
Who We're Looking For
1-3 years' experience in customer service, hospitality, inside sales or operations
Excellent communication skills in English & Hindi
Friendly, organised and solution-oriented
Comfortable making customer calls and managing WhatsApp conversations
Proficient with Google Workspace and AI tools like ChatGPT
Willing to work weekends on a rotational basis
A genuine passion for sports and creating outstanding customer experiences