Médico Clínico — Bilingüe (Lagos De Moreno)

Responsibilities
Answer incoming/outbound clinically related customer questions via phone in an empathetic manner.
Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and provide accurate information within scope when responding to customer inquiries.
Demonstrate ability to navigate complex customer interactions using evidence‐based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain operation and use to existing and new customers.
Competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customers in HCP conversations and follow up.
Follow standardized workflows as defined by the organization, including fully documenting all customer int...