Job Description
The Medical Secretary and Administrator role is a vital part of the practice team at The Tolsey Surgery, supporting both patients and clinicians to ensure the smooth day‑to‑day running of the practice. This role combines medical secretarial duties, patient administration and teamwork across a busy and supportive primary care environment.
Responsibilities
- Process referrals via e‑Referral Service and other NHS systems.
- Manage referrals, including dealing with rejected referrals and queries.
- Track and follow up on referrals, investigations and patient queries.
- Type, proofread and format medical letters.
- Liaise with hospitals, community services and other healthcare providers.
- Support clinicians with administrative tasks arising from consultations.
- Maintain accurate and up‑to‑date patient records using SystmOne.
- Prioritise workload effectively in a busy environment.