MD of Retail Technology, Service Availability and Engineering
C
Charles Schwab
📍 Austin, TX, United States
Job Description
**Your opportunity**
**MD of Retail Technology, Service Availability and Engineering**
**Role Summary**
The Managing Director, Retail Technology, Service Availability and Engineering wil lead enterprise production support, resiliency, and reliability engineering across Schwab’s most critical client-facing platforms. This leader will define and execute the future-state SAvE operating model, standardizing tools, processes, service ownership, and engineering practices across retail technologies to improve service stability, reduce operational toil, and strengthen end-to-end accountability. The role is central to advancing Schwab’s resiliency, automation, and AI-driven operations strategy, transforming a fragmented production support environment into a unified, scalable reliability engineering function.
**Key Outcomes**
+ Define and implement a unified SAvE/SRE operating model, establishing consistent standards, guardrails, tools, and service ow...
**MD of Retail Technology, Service Availability and Engineering**
**Role Summary**
The Managing Director, Retail Technology, Service Availability and Engineering wil lead enterprise production support, resiliency, and reliability engineering across Schwab’s most critical client-facing platforms. This leader will define and execute the future-state SAvE operating model, standardizing tools, processes, service ownership, and engineering practices across retail technologies to improve service stability, reduce operational toil, and strengthen end-to-end accountability. The role is central to advancing Schwab’s resiliency, automation, and AI-driven operations strategy, transforming a fragmented production support environment into a unified, scalable reliability engineering function.
**Key Outcomes**
+ Define and implement a unified SAvE/SRE operating model, establishing consistent standards, guardrails, tools, and service ow...