Mastro's Steakhouse - Food Runner

Overview The Food Runner is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork and professionalism. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities • Maintains a professional image. • Maintains professional working relationships. • Delivers food items to guests quickly and accurately. • Maintains clean and organized work areas. • Strong product knowledge. • Respects guest right of way. • Assures complete food order delivery. • Notifies manager of unhappy guests. • Performs assigned sidework duties. • Assists managers/chefs as directed. Qualifications • Stands during 6-8 hour shift. • May be required to assist service staff during peak periods. • Able to manage unsatisfactory guest experience. • Lifts 50 pound trays d...

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