Job Description
Customer Centricity
- Test drive with the customer and ensure transparency in all work.
- Demonstrate excellent problem-solving skills, quickly resolves vehicle issues to achieve high customer satisfaction.
- Maintains a positive and professional manner, even in challenging situation.
- Ensuring all the parts are returned.
- Good rapport-making skills and supports the shop manager to attain customer satisfaction.
Technical Management
- Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).
- Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain).
- Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning).
- Handles multi-brand expertise (e.g., German, American, Japanese and other European).
- Continuous learning of existing technical and new technical specifications of vehicle in order to sell pa...