MAS Payroll (YE Division) Client Support Specialist (Contingent)

1. Client Support & Troubleshooting Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions. Address and resolve payroll processing, tax, compliance, and system-related issues. Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service. Troubleshoot system errors, login/access problems, and configuration issues. Maintain detailed case notes to ensure a seamless client support experience. 2. Payroll Processing & Compliance Assist clients with payroll setup, processing, and adjustments within Workforce Now. Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions. Support clients in year-end processing, including W-2 and 1099 preparation. Educate clients on best practices for payroll accuracy and efficiency. 3. Knowledge & Product Expertise Stay updated on ADP Workforce Now enhancements, tax law changes, and compliance ...

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