Marketing Manager - Delivery Experience Team

Drive the strategic transformation of FedEx's delivery experience portfolio while leading and coaching a high-performing team of Product Managers. You will spearhead critical cross-functional initiatives to resolve customer friction, shaping the future state of customer's Delivery Experience, aligning product delivery directly with commercial impact.

- Develop and lead a team to set the strategy and program plan to advance the FedEx U.S. Delivery experience

- Drive Delivery Experience improvement as a Customer Experience Steering Committee (CESC) workstream to achieve Net Promoter Scores (NPS) and Rate Your Delivery Experience (RYDE) score goals

- Lead Address Preferred Future State and Commercial Delivery Experience program development as part of the DRIVE Commercial Domain / Network 2.0 Purple Chip work through the Operational product development (PEL) process

- Manage portfolio of delivery offerings (Proof of Delivery portfolio, Delivery Preferences a...