Mandarin Supervisor (Biggest Contact Center)

J-K Network

📍 Pasay, Metro Manila, Philippines

Full-time Supervisors of Office and Administrative Support Workers

Job Description

BENEFITS : HMO
SSS
Pag-Ibig
Philhealth
Sick Leave
Vacation Leave
Incentive-based allowances JOB DETAILS : Company Profile: One of the BPO companies, known to provide the best services and support to different clients around the world

Position: Mandarin Supervisor
Type of job: Email and Calls job
Location: Pasay City
Schedule: Shifting Schedule with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Set-up: Work On-site

Responsibilities:
Supervises the day-to-day activity of HR Administrative Services staff.
Ensures ongoing performance meets established guidelines and conducts annual performance reviews.
Facilitates resolutions to an assortment of problems and escalations that are moderately complex in scope.
Ensures all service levels are met per client expectations.
Ensures appropriate staffing levels and facilitates allocation of work
Contributes to business gro...
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