Mandarin-speaking Customer Service Analyst - English & Mandarin 普通话

About the job Mandarin-speaking Customer Service Analyst - English & Mandarin 普通话

JOB DESCRIPTION: CUSTOMER SERVICE ANALYST -English & Mandarin 普通话
Customer Service for operations using channels of phone, email and chat following the related existing procedures in which all transactions are in Mandarin Language.

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Mandarin Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
• Assess and resolve non-standard and standard issues or problems. Seek advice and escalation when faced with tasks/problems outside the scope of the work.
• Coordinate with Mandarin counterparts using Mandarin language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channel...