Mandarin-Speaking Customer Escalation Advocate

Sonata Software in Malaysia seeks a Support Escalation Manager (Customer Advocate) to investigate and resolve escalations outside the designed support model. You will build relationships across the organization, partnering with team leads and senior stakeholders to drive effective resolutions and customer loyalty.

The role requires strong communication, empathy, and the ability to mentor peers while aligning with Microsoft product lines such as M365 and Azure.