Managing Director, Client Service (Canadian Asset Managers)

Role Summary

Managing Director, Client Service – Canadian Asset Managers is responsible for leading the delivery of high-quality, consistent client service across State Street’s Canadian asset manager client segment. This role provides horizontal leadership across client service teams, ensuring service delivery excellence, operational performance, and client satisfaction across multiple clients. The MD partners closely with Client Executives, Global Relationship Managers, and Global Delivery to ensure a cohesive “One State Street” client experience, aligned with client expectations and enterprise standards. The MD is accountable for building and leading a high-performing client service organization, fostering a client‑first culture, and driving continuous improvement and transformation in service delivery.

Key Responsibilities

• Service Delivery & Operational Excellence
  • Accountable for end-to-end client service performance across a...