Manager, Virtual Card Supplier Enablement

Responsibilities

• Coach, develop, and motivate the team day-to-day.
• Drive consistency and quality.
• Own daily execution against targets.
• Be AI-forward.
• Uphold high customer experience standards.
• Collaborate across teams and report on performance.

Requirements

• 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections)
• Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
• A hands‑on, coaching‑first leadership style with a track record of motivating and engaging teams.
• Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
• Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness...