Manager Technology - Retail Platform Service

Job Description

• Lead the projects smoothly by ensuring zero/minimum escalations from business and third-party stakeholders
• Planning and estimating for the project, keeping the plan up to date
• Tracking and monitoring the project as per the plan/SLAs agreed with users
• Provide desired solution for business requirements and ensure minimum defect leakages from requirement (Scope), design, development and testing phases of the project
• Lead and provide 24x7 support for the ATM & Digital channel
• System monitoring – Ensure all key/high impact areas are monitored. Pro‑actively report the issues, analyze and provide solution.
• Service tickets support – Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
• Lead the team to resolve complex issues
• Identify system improvements and simplify the system complexity
• Identify revenue opp...