Manager, Technical Support

Summary

Reports to the Director of Information Technology. Responsibilities include the management of Memorial Hospital/Memorial Health System (MHS) personal computers and networks (both local and wide area). Manages the daily activities of assigned Technical Support staff (which includes coordinating workload and scheduling) and provides training and guidance. Acts as a proactive liaison and facilitator with end-user departments. Performs the Essential Functions of the Technical Support Specialist and Network Engineer positions as required.

MISSION, VALUES and SERVICE GOALS

Manages all activities related to local and wide area networks and personal computer (PC) support and ensures th...