Manager, Technical Support Engr

Role Summary

The Tech Support Manager leads a team of technical support engineers to deliver high-quality support for CommScope’s networking and telecommunications products. This role ensures customer satisfaction through effective troubleshooting, team leadership, and process optimization.

Key Responsibilities

• Manage and mentor a team of technical support engineers.
• Oversee daily operations of the support team, ensuring timely resolution of customer issues.
• Develop and implement support strategies to improve efficiency and customer experience.
• Collaborate with product and engineering teams to escalat(e) and resolve complex issues.
• Monitor support metrics and generate performance reports.
• Ensure compliance with company policies and industry standards.
• Provide technical guidance and training to team members.

Qualifications

• Bachelor’s degree in Engineering, ...