Manager, Solutions Operations - Agentic AI

We are seeking a Manager, Solutions Operations – Agentic AI Services to acquire, engage, and retain customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.

Overview

As Manager, Solutions Operations for Agent Suite, you will support building and operationalizing program governance for Mastercard’s fast-growing AI Consulting capability. You will help build, scale, and optimize governance and reporting structures, shaping processes that drive responsible innovation and operational excellence.

Program Governance

• Lead the development and execution of governance frameworks to ensure scalability, compliance, and responsible innovation within the Agent Suite program.
• Collaborate with internal business, technology, and compliance teams, as well as external vendors, to align priorities and strengthen the Agent Suite ecosystem.
• Participate in cross‑functional problem‑solving sessions...