Manager, Service Management Office (B2B AU Telco)

Discover your 100% YOU with MicroSourcing!

Position: Manager, Service Management Office (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Job Summary

As part of the Enterprise Service Management (ESM) Delivery Governance, the Service Management Leader will drive the adoption of Service Management best practices within the Enterprise & Business (EB) business. This position leads Transitions, ICT Request, Asset and Configuration, Change and Problem teams to deliver continuous business service improvement through measurable results.

Responsibilities

• Training proactivity in identifying problems, analysis, and recommending Service Improvement plans at a department or business unit level
• Drive ITIL Best Practice improvements in the Service Management functions of ICT Request and Transitions, Asset and Configuration Management, Change and Problem Manageme...