Manager, Service Delivery

Job Overview

As a Manager, Service Delivery, you will be a working manager, responsible for supervising a team of Project Managers and Coordinators while also leading multiple projects ranging in scale and scope in the context of Kofile’s customer base. You will be interacting with multiple organizations within Kofile including sales, Operations, senior leadership, outside contractors, and customers.

The Manager, Service Delivery, should be a self-starter, organized, able to consistently meet deadlines and budgetary requirements and effectively lead large cross-functional teams both on-site and remote. You will assist in the design and implementation of team process improvements, documentation, and tools. You will train and develop Service Delivery team members.

Responsibilities and Duties

• Supervise and develop project managers and coordinators
• Participate in...